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1.
Emotion in a call centre SME : a case study of positive emotion management

by KOSKINA, Aikaterini | KEITHLEY, Don.

Source: European Management JournalMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxford : Elsevier, june 2010Availability: No items available

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2.
Teams' reactions to conflict and teams' task social outcomes : the moderating role of transformational and emotional leadership

by AYOKO, Oluremi B | CALLAN, Victor J.

Source: European Management JournalMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxford : Elsevier, june 2010Availability: No items available

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3.
Leading creative people : lessons from adversiting guru Jacques Séguéla

by HAAG, Christophe | COGET, Jean-Francois.

Source: European Management JournalMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxford : Elsevier, june 2010Availability: No items available

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4.
The chemistry factor in the chairman/CEO relationship

by KAKABADSE, Andrew P | KAKABADSE, Nadia K | KNYGHT, Reeves.

Source: European Management JournalMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxford : Elsevier, june 2010Availability: No items available

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5.
Leadership at all levels : leading public sector organisations in an age of austerity

by LESLIE, Keith | CANWELL, Adam.

Source: European Management JournalMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxford : Elsevier, june 2010Availability: No items available

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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